Commercial & Digital Growth Consultancy

The work is worth more than the way it's currently sold.

74 Commercial rebuilds the machinery between being excellent at the work and closing bigger, better-paying clients: the offer, the price, the proof, the process, the close. Six practice areas. Forty-two capabilities. One commercial engine.

Powered by Kresaro — a full-time business growth consultancy

Architecture & interior design
Performance marketing agencies
Specialty clinics
Corporate & sales training
Where the revenue leaks
Architecture Studios
Interior Design Firms
Performance Marketing
Specialty Clinics
Corporate Training
Design & Build
Aesthetic Dermatology
Dental Groups
Sales Training
B2B Professional Services

Point of view

Almost nobody is underpaid because the work isn't good enough. They're underpaid because the commercial layer around the work was never built with the same care as the work itself.

Buyers cannot assess your craft. They assess the evidence of it. A client choosing an architecture firm cannot evaluate structural judgement. A clinic's patient cannot audit clinical technique. A CMO cannot verify media buying instinct before signing. So they judge what they can actually see: how the offer is framed, how the price is explained, how the proposal reads, how quickly you follow up, how confident you are when the number is said out loud.

That visible layer is what we call the commercial engine. In most expertise-led firms it was assembled accidentally, over years, by people who were busy delivering. The proposal template came from a deal in 2019. The pricing is the old pricing plus inflation. The follow-up depends on who remembers. None of it is bad. It's just quietly inconsistent with the quality of the work it's supposed to represent.

The gap between those two things is expensive, and it compounds. It shows up as discounting, long decision cycles, proposals that go quiet, and a persistent sense that better firms are winning work you could have delivered more competently. That gap is the entire subject of this practice.

  • 01Price is a consequence of the offer, not a decision made after it.
  • 02Most lost deals were lost at the proposal, not at the price.
  • 03A sales process that lives in one founder's head is a single point of failure.
  • 04Credibility is manufactured deliberately, or it's assumed away by the buyer.
  • 05The cheapest revenue in the business is already sitting in the CRM.

The practice areas

Six practices, in the order
a commercial engine gets rebuilt.

Every engagement sits inside one of six practices. They map to the sequence a business actually moves through: find the fault, reset the offer, build the credibility, install the system, close the deals, then expand and hold what you've won. All six are delivered by the full-time Kresaro consultancy team.

Practice 01

Diagnose

Revenue & commercial audits

Before we fix anything, we find out exactly where it's broken.

Nearly every engagement starts here, because most firms are wrong about their own bottleneck. They believe it's lead volume. It's usually pricing logic, a proposal that doesn't argue, or a follow-up gap of nine days. Diagnosis is unglamorous and it is the highest-leverage money you will spend with us. Every audit is run by the Kresaro consultancy team.

A forensic pass through the entire commercial engine — pricing, offer structure, live sales conversations, follow-up discipline and close behaviour — to find exactly where revenue slips away before it reaches the bank account. Most businesses don't have one large problem; they have five small leaks compounding quietly between interest and invoice. We locate each one, size it in money, and rank it by what it costs you for every month it stays open.

A structured review of every touchpoint between "interested" and "signed": the enquiry response, the discovery call, the proposal, the presentation, and the website a prospect quietly checks at eleven at night. We isolate the precise stage where buyers stall, go silent, or start negotiating, and show you what they are actually reacting to. The output is a stage-by-stage conversion map with the specific friction named at each step.

A full diagnostic of how the business sells today — offers, pricing, positioning, sales process and assets — benchmarked against what premium buyers already expect from a firm at your intended price point. Each element is scored against that standard rather than against your competitors, who are usually making the same mistakes. You leave with an unflattering, useful picture of the gap and a sequenced plan to close it.

Practice 02

Reposition

Offer, pricing & commercial architecture

The offer determines the price ceiling. We rebuild the offer.

You cannot charge premium fees for something structured like a commodity. Before touching tactics, we rebuild what is being sold, how it is bounded, and the logic that makes the number defensible — so the next conversation starts from a different ceiling entirely.

04 — Flagship signature engagement

Commercial Conversion Reset

The full-stack rebuild of how a company sells: offer, pricing, positioning, proposals, presentation and sales process, rebuilt end-to-end so every buyer interaction earns a premium price. The anchor engagement, drawing on all six practices.

Read the full engagement

We reframe what you are actually selling and the language you sell it in, so the offer lands as a decision the buyer needs to make rather than a quote they need to compare. The work covers the promise, the problem it resolves, the proof that supports it, and the exact words used in the first three minutes of every conversation. Positioning is not a tagline exercise here; it is the argument that makes your price make sense.

Scattered, custom-quoted services are restructured into a small number of clear, priced, sellable packages that are easy to say yes to and difficult to line up against a competitor's spreadsheet. Scope, inclusions and boundaries are defined properly, so delivery stops absorbing the margin the sale created. Buyers move faster when the choice is between three defined options rather than an open-ended conversation about what they might want.

A new top-tier offer designed specifically to command higher fees and attract better-fit clients. We build it backwards from the outcomes your best clients actually buy, then price it against the value of that outcome rather than the hours behind it. A well-built premium tier also raises the perceived value of everything below it, which is usually where the immediate revenue shows up.

Practice 03

Build Trust

Credibility, presentation & sales collateral

Buyers decide you're credible before they ever hear you speak.

The largest practice, because this is where most expertise-led firms lose money silently. Every document a prospect touches is either building the case for your price or quietly undermining it. We rebuild that entire surface so it argues on your behalf when you are not in the room.

Every visible sales touchpoint is lifted to a single standard, so the business reads as established rather than still finding its feet. Proposals, decks, profiles, follow-up emails and even signatures stop contradicting each other in tone and quality. The effect is not cosmetic: buyers quietly discount firms that look smaller than they are, and they never tell you that's why.

A complete set of tender and RFP-ready materials: capability statements, credentials, compliance documentation, team profiles and a repeatable response structure. Built once and built properly, so a large bid stops triggering a three-day internal scramble. When procurement asks for something on a Friday, it already exists in a format they will accept.

Brand and sales materials rebuilt to survive enterprise scrutiny, where the buyer is a committee and the final checkpoint is procurement. Documentation, proof, process and presentation are brought up to the standard large organisations screen for before they will shortlist a smaller firm. It removes every reason your internal champion cannot defend choosing you.

A rebuilt proposal framework where the structure does the persuading: the problem, the stakes, the approach, the proof, and only then the number. Every proposal stops being a quote with a logo on it and starts being an argument the buyer can forward internally. It is also built for speed, so proposals go out in hours instead of sitting in a queue for four days while the deal cools.

Your pitch is rebuilt to close in the room rather than to inform after it. The narrative is sequenced around the buyer's decision instead of your company history, and the design carries the same weight as the argument. You get the deck, the running order, and clarity on the two or three moments where the deal is actually won or lost.

The company profile is rebuilt as a positioning document rather than a brochure of everything you have ever done. It answers who you are for, what you are demonstrably better at, and why the price is what it is. Because profiles get forwarded internally more than any other document, it is written to hold its argument when you are not there to make it.

A capability deck that shows scope, expertise and proof points in a way that reads premium rather than promotional. It is structured for the two ways it is genuinely used: presented live to a room, and skimmed in ninety seconds by someone deciding whether you make the shortlist. Both readings have to land, and most decks are built for neither.

Past work is turned into structured case studies with a real problem, a real intervention and numbers that survive follow-up questions. Packaged properly, they do the selling before the first call happens, which shortens the cycle and raises the price you can hold. We also install the capture process, so future projects turn into proof automatically instead of being reconstructed from memory two years later.

A targeted upgrade to the credibility signals and messaging on your existing site, rather than a full rebuild you don't need yet. Positioning, proof, clarity of offer and the first screen are reworked so the site holds up when a serious buyer checks you before replying. Fast to deploy and disproportionate in effect, because this is the one asset every prospect visits unaccompanied.

A dedicated high-conversion page built for one offer, service line or campaign, with a single job and no competing exits. Message, proof, objection handling and the ask are sequenced specifically for the traffic being pointed at it. Built to be measured, so the spend behind it can be judged on booked conversations rather than clicks.

A full, cohesive suite of sales-facing documents built as one system: proposals, profiles, one-pagers, pricing sheets and follow-up assets. Every piece a prospect sees looks like it belongs to the same premium firm, because consistency is read as institutional maturity. It also removes the daily improvisation of rebuilding documents from whatever version someone had on their desktop.

A complete kit built specifically to support live pitches and pitch days: the primary deck, leave-behinds, one-page summaries and the supporting material that answers the question asked from the back of the room. The team walks in with everything prepared and improvises nothing that matters. Prepared rooms close; scrambling rooms get asked to send something over.

Purpose-built trust assets engineered for business buyers, who are managing internal risk as much as they are buying an outcome. Credentials, proof, references, process documentation and positioning are assembled into assets that make choosing you defensible to a boss, a board or a procurement officer. B2B decisions are rarely won by enthusiasm; they are won by making the safe choice and the best choice the same choice.

Practice 04

Systemize

Sales infrastructure & revenue operations

Growth that depends on memory isn't a system. It's luck.

A good week of selling means nothing if it cannot be repeated in a bad one. This practice installs the infrastructure that makes performance independent of mood, memory and the founder's calendar — pipeline, follow-up, automation, reporting and the operating discipline that holds it together.

A repeatable sales system built around how the founder actually sells, rather than a generic playbook imported from someone else's business. The instinctive moves that already work get observed, documented, sequenced and supported by tools. Growth stops depending on the founder's memory and energy on a given Tuesday, and the system becomes something a second person can eventually run.

A properly structured CRM with duplicates removed, dead records archived, stages defined and only the fields people will realistically fill in. You get an accurate, real-time picture of the pipeline instead of an expensive contact list nobody trusts. Configured around your actual sales motion, so using it correctly is faster than working around it.

Clear stages, explicit entry and exit criteria, named ownership and a required next action on every open deal. Deals stop stalling silently in the long gap between "sent the proposal" and "following up next week." Forecasting becomes possible for the first time, because each stage now means something specific rather than describing how optimistic someone feels.

The repetitive mechanics of selling — reminders, task creation, handoffs, document generation, status updates — are automated so nothing depends on someone remembering. Follow-through stops being a personality trait and becomes a property of the system. The team's attention moves back to conversations, which is the only part of the process that genuinely requires a human.

A structured onboarding sequence that turns a signature into a confident, professional start: welcome, expectations, access, timelines and a visible first milestone. The first two weeks are when a client privately decides whether they made a good decision, and that judgement shapes referrals, renewals and how much they question the invoice. Good onboarding reinforces the sale rather than quietly testing it.

A structured WhatsApp sales sequence for the markets and industries where deals genuinely happen in chat rather than in an inbox. Templates, response timing, qualification questions and follow-up cadence are defined so the channel stays fast without becoming sloppy or inconsistent. It also creates a record, so conversations stop living only on one person's phone.

Built-out email sequences that nurture, follow up and move leads forward without anyone chasing manually. Written to sound like you rather than like software, sequenced around buyer behaviour instead of an arbitrary calendar, and instrumented so you can see which message is actually doing the work. The measurable outcome is replies and booked calls, not open rates.

A frictionless booking system that removes the back-and-forth of scheduling sales conversations. Qualification, routing, confirmations and reminders are built in, so the calls that reach your calendar are the ones worth taking and the no-show rate falls. Every day of scheduling delay measurably reduces the chance a deal closes at all.

A single live view of pipeline, conversion, revenue and activity, built to answer the three questions you actually ask every week rather than every metric a tool can produce. Decisions stop being made on gut feel and last week's anecdotes. When the numbers are visible to the whole team, the behaviour behind them changes without anyone being managed harder.

A structured, persistent follow-up system built for the leads most businesses quietly abandon after two attempts. Cadence, channels, messaging and clear stopping rules are defined, so follow-up is thorough without becoming irritating or apologetic. In most firms we audit, the single largest pool of recoverable revenue is sitting in leads that were never properly closed out.

The full digital backbone a modern sales process runs on: tools chosen, connected, configured and documented. Forms, CRM, calendar, messaging, proposals, payments and reporting stop being seven disconnected accounts held together by copy-paste. Built to be maintainable by your team, not dependent on whoever set it up.

Operational infrastructure built specifically to absorb scaling revenue without the internal chaos that usually accompanies it. Roles, handoffs, service standards, documentation and capacity planning are put in place before volume exposes their absence. Growth is rarely what breaks a firm; growth arriving faster than its operating structure is.

Sales, marketing and delivery are aligned into one coherent revenue engine with shared definitions, shared data and a single version of the numbers. The recurring argument about whose lead it was and which figure is correct disappears, because the definitions are agreed before the reporting is built. It also makes the cost of acquiring a client knowable, which changes how confidently you can spend.

An end-to-end system for turning strangers into booked, qualified sales conversations, repeatably. Targeting, outreach, qualification, booking and follow-up are built as one connected process with a measured cost per conversation rather than a set of disconnected marketing activities. Once the number is known, growth becomes a decision about spend instead of a hope about referrals.

Practice 05

Close

Deal support & pipeline rescue

Some deals just need the right hands on them at the right moment.

Occasionally the problem isn't systemic — it is one specific deal, worth a disproportionate amount, sitting at a stage nobody in the business has navigated before. This practice is tactical, time-boxed and hands-on.

Hands-on support engineered around one specific live deal that matters more than the rest of the pipeline combined. We work the strategy, the materials, the stakeholder map and the sequence with you until it closes or dies honestly. Built for the deals where the cost of losing is measured in more than the fee.

Direct, tactical support at the closing stage of specific high-value deals: negotiation posture, pricing defence, concession strategy, objection handling and the exact language for the final two conversations. Used when the deal is real, the stakes are high and there is no room for a rehearsal. Most price erosion happens in these last exchanges, usually in the silence after the number is said.

An intervention for a pipeline that has gone stagnant. Every stalled deal is triaged, requalified and either reactivated with a legitimate reason to re-engage or closed out cleanly so it stops inflating the forecast. Most "lost" pipelines are mislabelled rather than dead, and the recovery is usually faster and cheaper than generating equivalent new demand.

Practice 06

Expand
& Retain

Market entry, renewal & retainers

Winning a client once is easy. Winning the next city, and keeping who you already have, is the real game.

Once the engine works in one market with one type of buyer, the question changes: how far does it travel, and how much of what you have won can you hold? Expansion and retention are commercial disciplines, not outcomes of good service.

A commercial launch kit built to enter a new city with credibility and a working sales system from the first week, rather than eighteen months of building local reputation from nothing. Local positioning, adapted proof, calibrated pricing and a live acquisition process are in place before the first meeting is taken. Expansion fails on commercial readiness far more often than it fails on demand.

A structured commercial framework for entering a new vertical or buyer segment without starting from zero. Positioning, offer language, objections and proof are translated for the new buyer while the underlying engine stays intact. You keep what already works and change only the layer the new market actually reads differently.

A structured system so existing clients are retained by design rather than by relationship luck. Timing, value reporting, the renewal conversation itself and the escalation path are defined and scheduled in advance. Renewal stops being an awkward email sent two weeks late and becomes a planned commercial moment you enter with evidence.

A structured system for reactivating dormant leads and past clients, built on proper segmentation, a legitimate reason to make contact and a sequence that does not read as desperate. The cheapest revenue available to most businesses is already sitting in a database nobody has touched in a year. This turns that list back into a channel rather than an archive.

An ongoing retainer that keeps sales systems and assets current, sharp and performing as offers, pricing and proof evolve. New case studies get added, decks get updated, sequences get rewritten against real performance data, and dead material gets removed. Commercial assets decay quietly — this is the discipline that stops a rebuilt engine drifting back to where it started.

Flagship signature engagement

The Commercial
Conversion Reset

The full-stack rebuild of how a company sells. Offer, pricing, positioning, proposals, presentation and sales process, rebuilt end-to-end so that every buyer interaction earns a premium price instead of quietly negotiating one away.

This is the anchor engagement, and it draws on all six practices at once. We start by diagnosing where the current engine leaks, then rebuild the offer and the pricing logic that sets your ceiling. From there we reconstruct the credibility surface a buyer touches, install the sales infrastructure that makes it repeatable, and stay close enough to the first live deals to see whether the rebuild actually holds under pressure.

It is deliberately sequenced rather than modular. Repricing without rebuilt proposals produces resistance. Better proposals without a follow-up system produce silence. New systems without a repositioned offer simply industrialise the old ceiling. The reset exists because the pieces only compound when they are changed together and in order.

Engagements typically run across a defined multi-month window with a fixed scope, a named senior lead, and a working session cadence rather than a reporting cadence. You end with a commercial engine your team owns and can operate without us.

  • 01
    Diagnose. Full commercial and conversion audit, with the leaks sized and ranked before anything is rebuilt.
  • 02
    Reposition. Offer architecture, packaging and pricing logic rebuilt to set a defensible ceiling.
  • 03
    Build trust. Proposals, presentation, profile and proof reconstructed as one coherent credibility surface.
  • 04
    Systemize. Pipeline, follow-up, automation and reporting installed so the rebuild survives a busy month.
  • 05
    Close. Hands-on support through the first live deals priced at the new level.
  • 06
    Retain. Renewal and maintenance discipline, so the engine doesn't drift back within two quarters.

How engagements work

Four phases. No discovery
theatre, no open-ended retainers.

Every engagement, from a single audit to a full reset, moves through the same four phases. The scope changes. The sequence doesn't.

Phase 01

Diagnose

We audit the commercial engine as it exists today and size each leak in money. You get the honest version, including the parts that are working and don't need our involvement.

Output — ranked commercial diagnosis

Phase 02

Design

Offer, pricing, positioning and process are rebuilt on paper and pressure-tested against real deals before anything is produced. Decisions are made here, not discovered mid-build.

Output — commercial architecture

Phase 03

Deploy

Assets get built, systems get installed and your team gets trained on the new motion. We work in the live pipeline rather than in a parallel document nobody adopts.

Output — working engine, in use

Phase 04

Sustain

We stay close through the first cycle of deals priced at the new level, then hand over cleanly — or continue on a maintenance retainer if the asset load justifies it.

Output — handover or retainer

Proof & results

Numbers from the engine room.

Figures below are placeholders, pending client approval to publish

0×

Average increase in engagement value after offer repackaging

0%

Proposal-to-close rate on rebuilt proposal systems

0%

Reduction in average sales cycle length post-systemisation

0

Capabilities across six practices, deployed as one engine

Case 01 · [Sector] · [Engagement type]

[Short outcome headline — what changed commercially, in one line.]

Before[00]
After[00]
Window[00 wks]

Case 02 · [Sector] · [Engagement type]

[Short outcome headline — what changed commercially, in one line.]

Before[00]
After[00]
Window[00 wks]

Industries we understand

Four sectors where we already
know what's broken.

Each has a characteristic commercial failure. None of them is a lead problem.

Sector 01

Architecture & interior design

Firms with genuinely distinctive work quoting on percentage fees and square-foot rates that make them interchangeable with studios doing a fraction of the thinking. The proposal is a fee breakdown, the portfolio is a gallery with no argument in it, and clients negotiate because nothing in the process has told them why this practice costs more than the last one.

Symptom — competing on fee percentage

Sector 02

Performance marketing agencies

Agencies that generate excellent results for clients while running no commercial system of their own. Retainers priced on hours rather than outcomes, pitch decks that describe channels instead of consequences, and a pipeline that lives entirely on referrals and one founder's network. They sell measurable growth and cannot measure their own.

Symptom — retainers priced on hours

Sector 03

Specialty clinics

High-ticket dental, dermatology and aesthetic practices where clinical outcomes are excellent and the commercial journey around them is not. Enquiries answered slowly, consultations that inform rather than convert, treatment plans presented as price lists, and no structured recall or follow-up. The gap between consultation and booking is where the practice's revenue sits.

Symptom — consultations that don't convert

Sector 04

Corporate & sales training firms

Trainers who improve other companies' commercial performance while selling their own work per-day, per-head. Proposals that quantify duration instead of business impact, no enterprise-grade documentation for procurement, and long silences after a well-received pilot. They are usually one packaging decision away from a substantially higher ceiling.

Symptom — sold per day, not per outcome

These four are where we have spent the most time, not the limit of the work. The framework is built around buyer behaviour rather than sector, and it travels well to any founder-led firm selling expertise at a considered price.

The practice

74 Commercial is a venture under Kresaro, a full-time business growth consultancy. Every practice area on this site is delivered by the Kresaro consultancy team.

74 Commercial was built on a straightforward observation: the businesses that deserve to charge the most are frequently the worst at asking for it.

[Placeholder founder bio. Two to three paragraphs establishing commercial authority — where the operating experience came from, the categories of business worked with, the scale of deals and engagements handled, and the specific conviction that led to founding the practice. Written in first or third person, consistently, and kept concrete rather than credential-heavy.]

[Second placeholder paragraph. This is the right place for a defining professional moment or a contrarian position held publicly — the thing that makes a prospective client believe this is a practitioner rather than a packager of frameworks.]

The work is deliberately senior and deliberately limited. Engagements are taken on in small numbers, led personally, and scoped so that the outcome is a commercial engine your team owns — not a dependency on ours.

  • Operating background[Placeholder — prior roles, sectors and commercial remit.]
  • Engagements led[Placeholder — volume, typical size and category mix.]
  • Markets[Placeholder — cities and regions actively worked in.]
  • Working modelSenior-led, fixed scope, defined windows, no open-ended retainers.

The next step

Find out what the current
way of selling is costing you.

A commercial audit is the honest starting point: a structured look at your offer, pricing, proposals, process and follow-up, with each leak sized and ranked. If the engine is in better shape than you think, we'll tell you that and you'll have spent very little finding out.

Limited engagements per quarter · Senior-led · [Response within one business day]